Shipping policy
Shipping Policy
Last Updated: September 2026
At Wallex Store, we are committed to delivering your order safely and as quickly as possible. We currently offer delivery across Pakistan.
1. Order Processing
- Orders are processed within 1–2 business days after confirmation.
- Orders placed on weekends or public holidays will be processed on the next business day.
- Once your order has been dispatched, you will receive a tracking number where available.
2. Delivery Time
Estimated delivery times are:
| Location | Estimated Delivery |
|---|---|
| Major Cities | 3–5 business days |
| Other Areas | 5–7 business days |
Please note that delivery times are estimates and may vary due to weather, public holidays, courier delays, or other circumstances beyond our control.
3. Shipping Charges
- Shipping charges are calculated and displayed at checkout.
- Free shipping is available on orders above PKR 2,499.
- Orders below the free-shipping threshold may be subject to a standard delivery charge.
4. Cash on Delivery
Cash on Delivery (COD) is available across Pakistan where applicable.
For COD orders, please make sure that your provided phone number and delivery address are correct so our courier can contact you when your order is out for delivery.
5. Order Tracking
Once your order has been shipped, you may receive tracking information through SMS, WhatsApp, email, or other available communication channels.
If your tracking information has not been updated immediately, please allow some time for the courier system to update.
6. Incorrect Address or Contact Information
Customers are responsible for providing accurate delivery information at checkout.
If an incorrect or incomplete address or phone number is provided, delivery may be delayed or the order may be returned to us. Additional shipping charges may apply for re-delivery.
7. Delayed or Lost Orders
Although we work with reliable courier services, unexpected delays can sometimes occur.
If your order has not arrived within the expected delivery period, please contact our customer support team and we will assist you in checking the status of your shipment.
8. Damaged Packages
If your package arrives visibly damaged, please contact us as soon as possible and provide photographs or videos of the package and product. We will review the issue and assist you according to our return and replacement policy.
9. Contact Us
If you have any questions about your order or shipping, please contact us through our Contact Us page. Our support team will be happy to assist you.
Wallex Store — Premium Quality. Reliable Delivery.